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privacy policy.

Curated Interiors by Keegan

  1. About this Policy

    1. Curated Interiors by Keegan (ABN 58 445 200 445) (‘we’, ‘us’ or ‘our’) is committed to protecting your privacy. This Privacy Policy (the ‘Policy’) explains how we collect, hold, use, and disclose your personal information in connection with our interior styling, furniture sourcing and procurement services, and our website.

    2. This Policy is drafted to comply with the Australian Privacy Principles (the ‘APPs’) contained in the Privacy Act 1988(Cth) (the ‘Privacy Act’). The APPs govern how personal information is collected, held, used, disclosed, stored, secured, and disposed of.

    3. Further information about the APPs is available on the website of the Office of the Australian Information Commissioner (the ‘OAIC’) at https://www.oaic.gov.au

    4. By providing personal information to us, or by using our website, you consent to the collection, use, and disclosure of your personal information in the manner set out in this Policy.

  2. What is personal information?

    1. Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable. Examples include a person’s name, address, email address, and telephone number.

  3. What personal information we collect and how we collect it

    1. The kinds of personal information we collect and hold depend on your dealings with us. They may include:

      1. your name and contact details, including your email address, telephone number, and postal address;

      2. the address of the property that is the subject of your project;

      3. information about your project, including your styling preferences, requirements, and budget;

      4. photographs, measurements, plans and other details of your property that you provide to us;

      5. billing and payment information; and

      6. information about your use of our website, including through cookies and analytics tools (see section 9).

  4. We collect personal information in several ways, including:

    1. directly from you, when you contact us, complete an enquiry or intake form (including through our online form provider), attend a consultation, or correspond with us by telephone, email, or in person;

    2. through your use of our website; and

    3. from third parties, in the circumstances described in section 6.

  5. Providing your personal information to us is voluntary. However, if you choose not to provide certain information, we may be unable to provide our services to you, or to provide them effectively.

  6. Why we collect, hold, use and disclose personal information

    1. We collect, hold, use, and disclose your personal information for the primary purpose of providing our services to you and operating our business. This includes:

      1. responding to your enquiries;

      2. providing consultations and preparing proposals, quotations, mood boards, and furniture schedules;

      3. sourcing, procuring, and purchasing furniture, décor, and related products on your behalf;

    2. coordinating and accepting deliveries, and arranging styling and installation;

    3. coordinating contractors and suppliers where required;

    4. processing payments and issuing invoices;

    5. communicating with you throughout your project; and

    6. managing our relationship with you and administering our business.

  7. We may also use your personal information for secondary purposes that are related to a primary purpose (or, in the case of sensitive information, directly related), where you would reasonably expect us to do so.

  8. We may use your personal information to send you marketing communications about our services where we are permitted to do so. You may opt out of receiving marketing communications from us at any time by using the unsubscribe facility in the relevant communication, or by contacting us using the details in section 16. We will not charge you for giving effect to such a request.

  9. When we collect personal information, we will, where reasonable and practicable, explain why we are collecting it and how we intend to use it.

  10. Sensitive information

    1. Sensitive information is a special category of personal information under the Privacy Act. It includes information or an opinion about an individual’s racial or ethnic origin, political opinions, religious or philosophical beliefs, membership of a professional or trade association or trade union, sexual orientation, criminal record, and health information.

    2. We do not ordinarily collect sensitive information in the course of providing our services. If we do need to collect sensitive information, we will only do so with your consent or where the collection is otherwise permitted under the Privacy Act. We will only use or disclose sensitive information for the purpose for which it was provided, a directly related secondary purpose, or as otherwise permitted by law.

  11. Information collected from third parties

    1. Where reasonable and practicable, we will collect your personal information directly from you. In some circumstances, we may collect personal information about you from third parties, such as a person who engages us on your behalf or suppliers and contractors involved in your project.

    2. Where we collect personal information about you from a third party, we will take reasonable steps to ensure that you are made aware of the collection and of the matters set out in this Policy.

 

  1. Disclosure of personal information

    1. We may disclose your personal information to third parties in connection with the purposes described in section 4, including to:

      1. furniture and décor suppliers, and other product vendors;

      2. delivery, freight, and installation providers;

      3. contractors and tradespeople engaged for your project;

      4. payment processors and financial institutions;

        1. our website hosting, online form, and information technology service providers;

      5. our professional advisers, including accountants and lawyers; and

        1. any person to whom you have consented to the disclosure, or where the disclosure is required or authorised by or under an Australian law or a court or tribunal order.

    2. We only disclose personal information to these parties to the extent reasonably necessary for the relevant purpose.

    3. We do not sell your personal information.

  2. Disclosure of personal information overseas

    1. Some of the third parties described in section 7, including our online form provider and certain hosting, information technology, and analytics providers, may store or process personal information outside Australia. Where this occurs, the personal information is likely to be handled in the countries in which those providers operate.

    2. Where we disclose personal information to an overseas recipient, we will take such steps as are reasonable in the circumstances to ensure that the recipient handles your personal information in a manner consistent with the APPs.

  3. Cookies and website analytics

    1. Our website may use cookies and similar technologies, and analytics tools, to help the website function, to understand how visitors use the website, and to improve your experience.

    2. A cookie is a small data file stored on your device. Most web browsers allow you to manage or disable cookies through your browser settings. If you disable cookies, some features of the website may not function properly.

  4. Security and retention of personal information

    1. We hold personal information in both electronic and physical form. We take such steps as are reasonable in the circumstances to protect personal information from misuse, interference, and loss, and from unauthorised access, modification, or disclosure.

    2. No method of transmission over the internet, or of electronic storage, is completely secure. While we take reasonable steps to protect your personal information, we cannot guarantee its absolute security.

    3. We retain personal information for as long as reasonably necessary for the purposes for which it was collected and to meet our legal, accounting, and record-keeping requirements. When personal information is no longer needed for any purpose for which it may be used or disclosed, we will take reasonable steps to destroy it or ensure that it is de-identified.

    4. If we become aware of a data breach involving your personal information that is likely to result in serious harm, we will respond appropriately, which may include notifying you and the OAIC.

  5. Dealing with us anonymously or by pseudonym

    1. Where it is lawful and practicable to do so, you may deal with us anonymously or by using a pseudonym, such as when making a general enquiry. In most cases, however, we will need to know your identity and contact details in order to provide our services to you.

  6. Accessing and correcting your personal information

    1. You may request access to the personal information we hold about you and ask us to correct it if it is inaccurate, out of date, incomplete, irrelevant, or misleading. To make a request, please contact us using the details in section 16.

    2. We will not charge you for making an access request. However, we may charge a reasonable administrative fee for providing access, such as to cover the cost of copies. We do not charge for correcting your personal information.

    3. To protect your personal information, we may ask you to verify your identity before we provide access or make a correction.

    4. There are some circumstances in which we may decline a request for access or correction, as permitted under the Privacy Act. If we do, we will let you know our reasons, except where it would be unreasonable to do so, and explain how you may submit a complaint.

  7. Maintaining the quality of your personal information

    1. We take reasonable steps to ensure that the personal information we collect, use, and disclose is accurate, up to date, complete, and relevant. If you believe the information we hold about you is inaccurate or out of date, please let us know as soon as practicable so that we can update our records.

  8. Complaints and enquiries

    1. If you have any questions about this Policy, or a concern or complaint about how we have handled your personal information, please contact us using the details in section 16.

    2. We will acknowledge your complaint and respond within a reasonable period. We may ask you for further information to help us investigate and respond.

    3. If you are not satisfied with our response, you may refer your complaint to the OAIC. The OAIC can be contacted by telephone on 1300 363 992, or via its website at https://www.oaic.gov.au

  9. Changes to this Policy

    1. We may update this Policy from time to time. The current version will be available on our website, and the effective date is shown at the top of this Policy. We encourage you to review this Policy periodically.

  10. Contact us

    1. You can contact us about this Policy, or to exercise any of your rights, as follows:

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Email: keegan@curatedinteriors.com.au

Telephone: 0432 772 291 

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